In order to provide you with an enjoyable, hassle-free, experience, Lalechet must make many arrangements, which may include flights ("Air Transit"), and lodgings, ground transit, meals, tour guides as well as various other provisions (collectively "Ground Transit"). To ensure a smooth experience, these arrangements must be made by Lalechet well in advance. Accordingly, unless otherwise stated in writing, the following refund policies shall apply.

• (i) Any trip booked more than thirty (30) days in advance may be cancelled in writing within twenty-four (24) hours for a full refund. Any cancellation must identify the Customer's name and the exact booking number; omission of the Customer's name or the precise booking number shall render the cancellation void, and such cancellation shall not be entitled to a refund.
• (ii) Any trip not cancelled in writing within said twenty-four-hour period, and any trip booked less than thirty days in advance of the tour shall be non-refundable. This includes charges for the Air Transit and Ground Transit (which may be made by an affiliated company or processing agent), fees assessed by our agency, or by other 3rd parties.
• (iii) In the event that Customer misses the flight for any reason whatsoever (even if through no fault of Customer), Lalechet shall endeavor to rebook Customer on another flight. Customer shall be responsible for any additional costs associated with the replacement flight. Even if Lalechet and Customer are unsuccessful in booking another flight, and even if Customer is unable to join the tour as a result, the cost of the tour shall be non-refundable.
• (iv) In the event that a flight is cancelled by the airline for any reason whatsoever, Lalechet shall endeavor to rebook Customer on another flight. Customer shall be responsible for any additional costs associated with the replacement flight. If Lalechet is unsuccessful in booking another flight, Customer shall only be entitled to a refund for the amount of the cost of the cancelled flight. Customer shall not receive a refund for any other aspect of the tour, including without limitation, Ground Transit, even if Customer is unable to join the tour as a result of such cancellation.
• (v) Lalechet shall not be responsible for any (a) flight delays, (b) luggage that is lost or misplaced by any airline, and/or hotel personnel (c) for any special ordered meals or in-flight services that were not provided, or (d) for any other act or omission by any airline. Any such matters must be addressed by Customer filing a complaint directly with the responsible airline.

Lalechet strongly recommends the purchase of comprehensive travel insurance to help safeguard from certain potential losses that may arise as a result of such possibilities. Such insurance is not included in the cost of the tour but can be obtained from Lalechet or from a third-party provider. This transaction may be made by one charge and/or split into multiple charges.